Bilingual Spanish Customer Service Representative
TTECVerified company
Dearborn, Michigan, United States
Pay
$16–$20/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Dearborn, Michigan, United States
Open to people in the United States
About the role
Onsite bilingual Spanish/English customer service role in Allen Park, Michigan, supporting members of an automotive mobility program through phone, video chat, and online messaging. Pay starts at $16.00 per hour, with some positions paying up to $20.00 per hour plus a $2.00 bilingual premium, and benefits include health insurance, paid time off, and tuition reimbursement.
What you'll do
- Deliver relationship-driven member experiences
- Guide members through a technology-driven platform
- Provide personalized support and clear guidance
- Diagnose and resolve member inquiries
- Troubleshoot and resolve escalated issues with legacy application teams
- Resolve billing, payment, and account concerns
- Own the end-to-end member journey
- Suggest process improvements to improve engagement and loyalty
What you'll need
- High school diploma required
- Fluent in Spanish and English, written and verbal
- 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing
- Passion for customer service, automotive industry, and technology
- Excellent verbal and written communication skills
- Savvy with technology, software, and social media
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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