Taking applicationsVoice Support·Posted 14h ago
English Gaming Support Agent ‑ EMEA
5CAVerified company
United States, Albania, Kosovo, Nigeria +1 more
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
United States, Albania, Kosovo, Nigeria +1 more
Open to people in the United States
EnglishEntry level
About the role
A full-time remote customer support role for a game studio, handling player account, technical, purchase, and gameplay questions in English. It is open only to applicants living in Albania, Algeria, Kazakhstan, Kosovo, Nigeria, Tunisia, or Uzbekistan and requires your own gaming PC and a quiet workspace.
What you'll do
- Handle customer support issues for a game studio
- Help players with account and technical issues
- Resolve purchase-related queries
- Resolve gameplay-related queries
- Stay updated on client projects and releases
- Work with a team under a Team Lead and Operations Manager
What you'll need
- Located in Albania, Algeria, Kazakhstan, Kosovo, Nigeria, Tunisia, or Uzbekistan
- Advanced English level (minimum C1)
- In-depth gaming knowledge
- Own a modern gaming PC or laptop
- Dedicated quiet workspace in residence
- Internet speed at least 15 Mb/s download and upload
- Minimum 8 GB RAM and Windows 11
- Smartphone for two-factor authentication
Skills
Advanced English (C1)Gaming knowledgeTroubleshootingFast learningInitiativeCustomer service
Benefits
Remote workTraining coursesCareer developmentDiverse inclusive cultureEmployee communities
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