Taking applicationsVoice Support·Posted 7d ago
Account Management Lead ‑ Western Europe
Elevenlabs
Europe
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Europe
EnglishLead level
About the role
Lead a team of account managers for ElevenLabs across Western Europe, owning retention, expansion, renewals, and post-sales outcomes. The role is a player-coach position combining people leadership with direct management of priority accounts and executive customer relationships.
What you'll do
- Lead, coach, and develop a high-performing account management team
- Manage priority accounts as a player-coach
- Drive renewals, adoption, and expansion opportunities
- Set strategic direction for the team
- Optimize delivery quality and scalable processes
- Design repeatable playbooks and automate workflows
- Build executive-level customer relationships
- Represent the voice of the customer in leadership discussions
What you'll need
- 10+ years in account management or post-sales roles within SaaS
- Experience with Western Europe accounts
- Demonstrated technical acumen
Skills
Account managementPost-salesCustomer retentionExpansion and NRRTeam leadershipRenewalsExecutive relationshipsSaaS
Benefits
Career growthLearning and development stipendSocial travel stipendAnnual company offsiteMonthly co-working stipend
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