Sr. Customer Success Specialist, Applied AI, AWS WWSO CDS (Seattle)
AmazonVerified company
Seattle, Washington, USA, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Seattle, Washington, USA, United States
Open to people in the United States
About the role
A senior customer success role for AWS Communication Developer Services, focused on helping strategic enterprise accounts adopt messaging and AI-driven communication. The job is based in Seattle and combines onboarding, account health, technical troubleshooting, and cross-functional work with sales, solutions architecture, and product.
What you'll do
- Act as primary contact for strategic accounts
- Own onboarding and ramp to production
- Monitor customer health and reduce churn
- Guide conversational and agentic AI adoption
- Build scalable playbooks and programs
- Deliver presentations, demos, and events
- Develop account plans with field teams
- Engage senior stakeholders
What you'll need
- 5+ years leading large-scale technical programs
- 5+ years customer-facing work
- Bachelor's degree or equivalent
- Customer success, technical account management, or consulting experience
- Messaging, CPaaS, or SaaS domain experience
- Technical depth in configuration and troubleshooting
- Interest in AI reshaping customer engagement
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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