Taking applicationsVoice Support·Posted 14h ago
Client Care Analyst (Pasay)
VisaVerified company
Pasay, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Pasay, Philippines
EnglishMid level
About the role
A client-facing support analyst role at Visa in Pasay, Philippines, handling client issues, advocacy, and coordination with internal teams. It requires 2+ years in payments or related industries and at least three days per week in the office.
What you'll do
- Deliver high-value customer service to Visa clients and staff
- Handle moderately complex problems and coordinate with internal teams
- Advocate for Visa clients with internal stakeholders
- Expedite resolution and solution implementation
- Build knowledge of supported products and services
- Collaborate proactively with clients to identify efficiencies and actions
- Maintain client relationships and understand market needs
- Stay updated on rules, products, services, and industry trends
What you'll need
- Bachelor's degree
- 2+ years in financial services, payments, software, or information services
- Mastery of English
- Understanding of credit card processing and payment gateways
- Proficiency in Microsoft Office
- Customer-focused mindset
- Ability to work under pressure and multitask
- At least 3 days in office per week
Skills
Customer serviceProblem solvingRelationship managementStrategic thinkingCredit card processing knowledgeMicrosoft OfficePrioritizationCommunication
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