Customer Advisor ‑ Customer Service ‑ Rabat ‑ Spanish Speaking
ConcentrixVerified company
Rabat, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Rabat, Morocco
About the role
Customer service advisor at Concentrix in Rabat, handling customer questions by phone, email or chat and resolving complaints. Requires fluent Spanish; the role is based on-site in Rabat with bonuses, health insurance, gym, transport, and possible remote work after an integration period.
What you'll do
- Answer customer questions by phone, email or chat
- Identify and manage requests or complaints
- Offer personalized solutions to build customer loyalty
- Share customer feedback to improve services and processes
What you'll need
- Master Spanish, written and spoken
- English knowledge is a plus
- Excellent communication skills
- Organized, autonomous and positive attitude
- Comfortable with digital tools
- Curious about new technologies
- Passion for customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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