Customer Service Advisor ‑ Clark XTRA 2026

A full-time customer service advisor role at Concentrix in Clark, Philippines, handling inbound and outbound calls plus online inquiries to resolve routine product and service problems. It is an entry-level position requiring a high school diploma, with shift rotation and close supervision in a high-volume call center environment.

• Handle inbound and outbound calls and internet inquiries from customers
• Clarify customer requirements and provide resolution using decision-support tools
• Greet customers courteously and professionally following agreed procedures
• Meet contractual KPI targets for service delivery
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately and track information in the call database
• Offer additional products and/or services
• Refer inquiries to published materials, secondary sources or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation and courteous manner
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to rotate shifts as needed
• Tolerance for repetitive work in a fast-paced, high-production environment

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.