Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative Onsite (Waterloo)
TPVerified company
Waterloo, Canada
Pay
$12–$13.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Waterloo, Canada
EnglishMid level
About the role
Onsite customer service representative role in Waterloo, Ontario, handling high-volume calls, resolving customer issues, and cross-selling or up-selling. Requires English, at least two years of customer service experience, and full-time onsite availability; pay is CAD 17–19 per hour with paid training.
What you'll do
- Answer high-volume calls, averaging 100 or more calls
- Clarify customer requirements and provide resolution
- Listen to customer needs and demonstrate empathy
- Proactively offer solutions that create high customer satisfaction
- Identify opportunities to cross-sell and up-sell
- Track, document, and retrieve information in call tracking database
- Adhere to client policies, procedures, and industry compliances
What you'll need
- High School or secondary school diploma or equivalent required
- Minimum 2 years of Customer service experience
- English Language proficiency
- Good telephone customer service etiquette
- Satisfactory background check
- Computer literacy in Microsoft Office/Google Suite and browsers
- Typing speed minimum 35 words per minute
- Available to work full time in Waterloo onsite location
Skills
Customer serviceVerbal communicationEmpathyMicrosoft Office/Google SuiteCloud-based CRM and telephony toolsTyping 35 words per minuteProblem resolutionCross-sell and up-sell
Benefits
Paid trainingPaid time offHealth insuranceCareer growthPerformance bonusFlexible hours
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