Customer Service Officer
CashPrimeVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time, on-site Customer Service Officer role in Cairo with CashPrime, owning the help-desk queue for a cash-handling technology company and coordinating between customers, sales and technical support. It is a ticket-and-SLA coordination job requiring Arabic and English, 1-3 years of experience, and comfort with ticketing/CRM/ERP systems and Excel reports.
What you'll do
- Own the daily help-desk queue and verify ticket details before routing
- Coordinate handovers among customers, sales, technical support and field service
- Track first-response and resolution times, backlog and customer satisfaction against SLAs
- Escalate at-risk or breached tickets and follow through to resolution
- Provide customer updates and document every interaction
- Prepare weekly and monthly service dashboards
- Maintain help-desk categories, templates and knowledge articles
What you'll need
- Bachelor's degree in Business Administration, Commerce, MIS or related field
- 1-3 years in customer service, help-desk coordination, service operations or B2B client support
- Experience with ticketing, CRM or ERP systems
- Confidence with Excel-based reports
- Clear professional communication in Arabic and English
- Strong organization, follow-through and judgement
- Discretion with customer and operational information
Skills
Benefits
About CashPrime
CashPrime is a MENA-focused cash supply chain company delivering end-to-end cash management solutions to central banks, commercial banks, and financial institutions across the region. We design, deploy, and manage the full cash lifecycle — from currency processing and vault management to ATM network operations, cash recycling, and real-time cash visibility software.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.