Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist II
CoinbaseVerified company
Manila, Philippines
Pay
$6/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Manila, Philippines
EnglishMid level
About the role
Customer Support Specialist II on Coinbase's Premium Support team, handling complex issues for high-value customers via phone, messaging, and email. It is a full-time, in-office Manila role requiring 3+ years of support experience, crypto knowledge, and night/weekend availability.
What you'll do
- Resolve complex customer issues across phone, messaging, and email
- Investigate and troubleshoot root causes
- Build expertise in Coinbase products and crypto
- Proactively identify customer needs
- Escalate critical cases with cross-functional teams
- Communicate with internal and external stakeholders
What you'll need
- 3+ years customer support or success experience
- Financial services, crypto, or technology background
- Basic blockchain, web3, staking, and crypto markets knowledge
- In-office Manila presence five days a week
- Willingness to work nights and weekends
- English proficiency
- Responsible generative AI use
Skills
Customer supportCustomer successCryptocurrency and blockchainRoot cause investigationMulti-channel supportStakeholder communicationGenerative AI useHigh-value customer support
Benefits
Health insurancePerformance bonus
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