Account Representative I, Amazon Customer Service ‑ Business
AmazonVerified company
San Jose, CRI, Costa Rica
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
San Jose, CRI, Costa Rica
About the role
An Account Representative I on Amazon Business's Quoting Concierge Team owns enterprise bulk quote requests from intake through supplier outreach, negotiation, and deal closure. The role manages a high-volume pipeline of 80–100+ requests and uses AI-assisted workflows; the listed location is Costa Rica, so it is not open to Egypt-based remote applicants.
What you'll do
- Own bulk quote requests end-to-end
- Coordinate supplier outreach and pricing negotiations
- Manage 80–100+ active quoting requests
- Prioritize deals using analytics and customer data
- Partner with Catalog, Supply Chain, Account Executives, and Automation teams
- Adopt AI-assisted workflows
- Identify and implement process improvements
- Document best practices and support onboarding
What you'll need
- Knowledge of Microsoft Office products and applications
- Track record of exceeding sales goals
- 2+ years of sales, sales support, or sales operations experience
- Preferred: procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing experience
- Preferred: pipeline management with Salesforce or other CRM tools
Skills
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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