Taking applicationsVoice Support·Posted 15h ago
Bilingual Customer Service Representative (Arizona)
Oscar HealthVerified company
Arizona, United States
Pay
$20–$21/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Arizona, United States
Open to people in the United States
EnglishSpanishEntry level
About the role
A remote bilingual customer service role handling member and provider interactions, caseloads, and back-office tasks for a health insurance company. It requires Spanish and English proficiency and healthcare experience, and is open only to candidates residing in Arizona.
What you'll do
- Handle member, broker, provider, and vendor interactions through multiple channels
- Manage assigned caseload and meet service, productivity, and quality expectations
- Escalate and resolve issues within turnaround times
- Track work-in-progress issues
- Support leadership by identifying issues
- Participate in process improvement projects
- Comply with regulatory and PHI standards
What you'll need
- Reside in Arizona
- Bilingual in Spanish and English with full professional proficiency
- 1+ years in a high-volume or customer-focused setting
- 6+ months healthcare experience
- High school diploma or GED
Skills
Spanish and English bilingual proficiencyHigh-volume customer serviceHealthcare experienceData entry accuracyGoogle Suite / Microsoft OfficeProcess improvementCompliance and PHI handling
Benefits
Health insurancePaid time offPaid parental leave401(k) planLife and disability insuranceWellness reimbursements
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