Taking applicationsVoice Support·Posted 15h ago
Senior Agent, Customer Service (Portuguese Speaker)
OKXVerified company
Budapest, Hungary
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Budapest, Hungary
EnglishPortugueseSenior level
About the role
This is a customer service agent role for a crypto exchange, handling customer inquiries by email, chat, and voice in Portuguese and English. It is full-time and listed in Budapest, with 24x7 scheduling and a requirement for at least two years of language-related experience.
What you'll do
- Handle customer inquiries and issues through email, chat, and voice
- Collaborate with product managers and marketing on complaints and feedback
- Maintain strong product knowledge to support customers in their preferred language
- Build and nurture relationships with partners and external stakeholders
- Escalate unresolved issues to Level 2 or supervisors
What you'll need
- Diploma in finance, customer service, linguistics, crypto-related studies, or related field
- At least 2 years in language-related roles such as translation, interpretation, or localization
- High proficiency in English and Portuguese
- Ability to work independently in a fast-paced environment
- Willingness to work a given schedule for 24x7 operations
- Strong interpersonal skills under pressure
- Problem-solving mindset
- Quick learner
Skills
Multilingual customer supportLive chat, email, and voice supportPortuguese and English proficiencyTranslation, interpretation, or localizationCRM tools such as ZendeskCryptocurrency or fintech familiarityProblem-solvingTime management
Benefits
Competitive remuneration packagePerformance bonusCareer growth and promotion prospectsTraining and mentoring programmesEmployee recognition and appreciation programMultinational working environment
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