Bilingual Customer Service Representative ‑ Mandarin‑English (San Francisco)
TTECVerified company
San Francisco, California, United States
Pay
$22/hr
Job type
Full-time · On-site
Hours
US hours
Location
San Francisco, California, United States
Open to people in the United States
About the role
Bilingual Mandarin-English customer service role at the Embarcadero BART station in San Francisco, helping Clipper customers in person with cards, transit value, and payment questions. It is an onsite, full-time position requiring San Francisco residency, with a base wage starting at $22.06 per hour plus performance bonus opportunities.
What you'll do
- Work face-to-face with Clipper customers
- Issue Clipper cards and add transit value
- Answer questions about physical and mobile Clipper cards
- Account for cash, commuter checks, and card payments during shifts
What you'll need
- Bilingual in English and Mandarin
- Must reside in San Francisco, CA
- Must work onsite at Embarcadero BART Station
- Basic Excel and computer knowledge
- Cash handling experience
- Handle and de-escalate customer service situations
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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