Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative Bilingual: Arabic/English ‑ Amman
ConcentrixVerified company
Amman, Jordan
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Amman, Jordan
ArabicEnglishEntry level
About the role
This is an on-site customer service role in Amman, Jordan, handling voice, email, social media, and chat for client brands. Applicants must speak Arabic and English and be legally authorized to work in Jordan.
What you'll do
- Review and respond to customer requests
- Manage voice, email, social media, and chat interactions
- Use software solutions to improve customer support
- Champion better brand experiences
What you'll need
- Bachelor's degree or diploma in a related field
- Bilingual proficiency in Arabic and English
- Proactive, self-motivated, and solution-oriented
- Available for rotating and weekend shifts
- Legally authorized to work in Jordan
Skills
Customer serviceMultichannel supportArabic and English communicationProblem-solvingTech proficiencyHelpdesk systemsSales experienceBrand experience
Benefits
Full-time indefinite contractsCompetitive salaryPerformance bonusPaid trainingCareer growthCentral Amman location
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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