Taking applicationsVoice Support·Posted 8d ago
Customer Service Advisor
Magnet (Beltone Management Solutions)Verified company
On-site — Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Giza, Egypt
EnglishEntry level
About the role
Customer Service Advisor supporting external insurance partners with inbound calls, partner transactions and complaints via Genesys and CRM systems. Requires English fluency and 1–2 years of customer service or call center experience; the role is listed as on-site in Giza, Egypt.
What you'll do
- Support external partners in winning and retaining business
- Handle inbound calls and partner/customer queries
- Provide day-to-day support for partner transactions and requests
- Deliver high-quality service and maintain partner relationships
- Follow internal audit and compliance processes
- Provide renewal discounts within guidelines
- Monitor service quality and productivity
- Handle complaints professionally
What you'll need
- Bachelor’s degree or current undergraduate student
- 1–2 years in customer service or call center operations
- Fluency in English is a must
- Insurance or financial services experience is an advantage
- Strong communication and interpersonal skills
- CRM and Genesys/contact center platform knowledge
- Microsoft Office proficiency
- Professional complaint management
Skills
Inbound call handlingCRM systemsGenesysComplaint resolutionInsurance product knowledgeCustomer serviceMicrosoft OfficeMIS reporting
About Magnet (Beltone Management Solutions)
Beltone Management Solutions - "Magnet". A subsidiary of Beltone Holding.
HR / Outsourcing501-1000 employeesHQ: Cairo, Egypt
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