Taking applicationsVoice Support·Posted 3d ago
Customer Success Manager, EMEA
Jumio
Anywhere in the World
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishSenior level
About the role
A senior customer success role owning EMEA enterprise and mid-market accounts for an identity verification and fraud prevention company. It focuses on customer health, fraud and compliance advisory, ROI reporting, adoption, and expansion support rather than pure relationship management.
What you'll do
- Own health of EMEA enterprise and mid-market accounts
- Monitor utilization, support tickets, NPS and engagement
- Advise customers on fraud, identity and AML risk
- Lead executive business reviews and ROI reporting
- Drive feature adoption and user training
- Build multi-threaded executive relationships
- Surface expansion opportunities to Account Managers
- Own escalations and close customer feedback loops
What you'll need
- Deep expertise in fraud, identity and compliance
- Commercially-minded and data-fluent
- Experience with enterprise customer relationships
- Ability to advise customer risk and fraud teams
- Strong cross-functional collaboration
- Accountable for customer health and retention
Skills
Fraud and identity verification expertiseAML and compliance advisoryCustomer health monitoringData-fluent account managementExecutive relationship buildingROI/value realizationAdoption and trainingExpansion identification
Benefits
Remote
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