Spark Customer Care Specialist iRecruit Engage 2026

A full-time customer care role in Quezon City handling inbound and outbound calls plus internet inquiries, routine problem resolution, and account documentation. It is entry-level, prefers a high school diploma with three to six months of relevant experience, and requires rotating shifts as needed.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Clarify customer requirements using decision-support tools
• Greet customers courteously and professionally
• Document and notate accounts accurately
• Meet contractual KPIs
• Offer additional products and services
• Track and retrieve information in a call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation and PC knowledge
• Ability to communicate in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.