Customer Service Specialists
ConcentrixVerified company
Ballarat Corner University Drive and Vincent Drive, Australia
Pay
$20/hr
Job type
Full-time · On-site
Hours
APAC hours
Location
Ballarat Corner University Drive and Vincent Drive, Australia
About the role
Customer service role handling voice, web messaging, app, social media and email enquiries for an Australian superannuation fund at Concentrix's Ballarat centre. It is permanent full-time and onsite, with paid training and a stated requirement for full Australian working rights.
What you'll do
- Be first point of contact for customer service and account management
- Understand individual customer needs and deliver a personalised experience
- Support customers through voice, web messaging, smartphone apps, social media and email
- Guide customers through superannuation early-release eligibility criteria
What you'll need
- Full working rights in Australia
- At least 18 years of age
- Ability to complete background and police checks
- Exceptional customer service skills
- No contact centre experience necessary
- Ability to navigate multiple computer systems
- Strong communication and interpersonal skills
- Efficient investigation and problem-solving skills
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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