Taking applicationsVoice Support·Posted 7d ago
Technical Account Manager, Zephr
Zuora
Bulgaria, Italy
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Bulgaria, Italy
EnglishSenior level
About the role
Senior technical account manager role advising strategic Zephr customers on architecture, configuration, and integrations for digital subscription experiences. Based in Bulgaria or Italy, it requires EMEA business hours with regular US overlap and 5+ years in customer-facing technical roles.
What you'll do
- Advise strategic Zephr customers on architecture and configuration
- Lead technical reviews, office hours, and roadmap sessions
- Review designs for scalability and operational risk
- Guide adoption of new Zephr and Billing capabilities
- Troubleshoot complex configuration and integration issues
- Partner with Support, Product, and Professional Services
- Translate business priorities into technical action plans
- Mentor internal teams on Zephr best practices
What you'll need
- 5+ years in technical account management or solution consulting
- Hands-on Zephr experience preferred
- Enterprise SaaS customer experience
- Modern web tech: JavaScript, HTML, REST APIs, JSON, webhooks
- Familiarity with CMS, CDN, CDP, identity providers, React, GraphQL
- Facilitate technical workshops and design reviews
- Strong communication with technical and business stakeholders
- Experience across EMEA and US time zones
Skills
Zephr product expertiseJavaScript and HTMLREST APIs and webhooksSolution architectureTechnical account managementEnterprise SaaSIdentity and paywall flowsTechnical documentation
Benefits
Flexible work arrangements
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