Taking applicationsVoice Support·Posted 14h ago
Customer Experience Associate EN ‑ Ecommerce
BrevoVerified company
Noida, Uttar Pradesh, India
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Noida, Uttar Pradesh, India
EnglishMid level
About the role
Brevo is hiring a Customer Experience Associate for its Ecommerce unit to handle phone, email, and chat support for merchants. The role is based in Noida with a hybrid setup and requires rotational, weekend, or night shifts plus technical troubleshooting across email marketing, DNS, APIs, HTML, and e-commerce workflows.
What you'll do
- Resolve daily client tickets via phone, email, and chat
- Handle challenging customers and escalations outside the department
- Grow client relations and work with tech team to identify bugs
- Master emailing best practices, the platform, and customer tools
- Work weekend and/or night shifts as required
- Learn technical aspects of email marketing, automation, e-commerce, DNS, HTML, and API
What you'll need
- 3+ years in high-volume technical customer support or client-facing operations
- SaaS or tech background preferred
- Use AI tools with verification and judgment
- Willingness to master DNS, APIs, HTML, e-commerce workflows, Freshdesk/Zendesk/JIRA
- Flawless written and verbal communication
- Translate technical jargon for non-technical users
- Extreme ownership and composure under pressure
- Comfortable with rotational, weekend, or night shifts
Skills
Technical customer supportPhone, email, and chat supportDNS recordsAPIsHTMLFreshdesk/Zendesk/JIRAE-commerce workflowsEmail marketing/marketing automation
Benefits
Health insurancePaid time offCab facilityMeal vouchers1.4x holiday/weekend payHome workspace budgetUdemy access and trainingWellness bonuses
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