Taking applicationsVoice Support·Posted yesterday
(Senior) Customer Success Manager ‑ SaaS Energy Industry ‑ Remote
node.energy
Berlin
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Berlin
GermanEnglishSenior level
About the role
Remote Customer Success Manager role for a SaaS platform used to manage wind and solar plants. The job focuses on onboarding B2B customers, supporting their use of the software, and working closely with product and sales teams; German C2 is required.
What you'll do
- Onboard new customers and guide software setup
- Support commercial management of wind and solar parks
- Explain opti.node features and best practices
- Identify customer requirements and wishes
- Maintain ongoing customer contact
- Resolve customer challenges
- Collaborate with product management and sales
What you'll need
- Energy-industry studies or comparable training
- Experience in Customer Success with B2B customers
- Knowledge of energy trading, levies, or reporting
- Comfort with legal and regulatory topics
- Complex problem-solving mindset
- Digital tools such as Hubspot, Confluence, Miro, Teams, Excel
- German at C2 level
- Good English skills
Skills
Customer SuccessSaaS onboardingB2B customer communicationEnergy industry processesExcelHubspotConfluenceGerman C2
Benefits
Paid time offFlexible hoursRemote-first cultureStructured onboardingTraining budgetCompany pensionTeam eventsWorkation in EU
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