Customer Service Advisor – Portuguese Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Customer service advisor handling inbound and outbound calls, chats, and emails for Concentrix clients in Cairo. Requires Portuguese and English, with on-site work, rotating shifts, medical insurance, and transportation provided.
What you'll do
- Handle inbound and outbound calls, chats, and emails
- Assist customers with inquiries and order processing
- Troubleshoot customer issues
- Build product and service knowledge
- Document customer interactions accurately
- Meet contractual KPIs
- Identify opportunities to offer additional products or services
- Collaborate with team to meet performance goals
What you'll need
- Proficiency in Portuguese and English
- High school diploma
- Excellent communication and interpersonal skills
- Comfortable in fast-paced performance-driven environment
- Strong multitasking and prioritization
- Basic computer skills
- Ability to work independently and in a team
- Flexible to work rotating shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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