Taking applicationsVoice Support·Posted 14h ago
Customer Care Representative ‑ Australia
ArketaVerified company
Australia
Pay
$23–$27/hr
Job type
Contract · Remote
Hours
APAC hours
Location
Australia
EnglishEntry level
About the role
Customer support role handling inbound chat, email, and Zoom inquiries for wellness businesses using Arketa, with ownership from first message to resolution. It is a contract position paid $23–$27 USD/hour, with shifts set to 7:00 PM–3:30 AM Eastern Time (about Sydney daytime) and weekend coverage required.
What you'll do
- Own Partner interactions from first message to resolution
- Handle inbound chat, email, and scheduled Zoom calls
- Resolve issues on first contact where possible
- Collaborate with Product, Engineering, Onboarding, and Migrations
- Customize solutions to Partner business needs
- Learn Arketa features and use AI-assisted internal tools
- Advocate for Partners internally with product feedback
- Work scheduled shifts including weekends
What you'll need
- 1–2 years in customer support or contact-center role
- Experience in a high-volume environment with SLA and CSAT targets
- Impeccable written communication
- Balance chats, calls, and email inquiries
- Strong judgment and on-the-spot problem-solving
- Process improvement mindset
- Team player
- Organized and self-sufficient
Skills
Written communicationCustomer supportChat and email supportZoom callsProblem-solvingHigh-volume queue managementProcess improvementIntercom, Slack, Notion, and Google Suite
Benefits
Competitive salaryStock optionsPaid in USDOvertime at 1.5x for pre-approved hours beyond 40
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.