Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (US)
Wing AssistantVerified company
Columbus, Ohio, United States
Pay
$18.5–$29/hr
Job type
Full-time · Remote
Hours
US hours
Location
Columbus, Ohio, United States
Open to people in the United States
EnglishEntry level
About the role
Remote customer service role handling inbound and outbound calls, email, and chat for US-based customers. It requires US residency, at least one year of B2C or B2B support experience, and offers paid training plus performance incentives.
What you'll do
- Manage inbound and outbound calls
- Resolve customer concerns
- Build customer relationships and trust
- Ensure customer satisfaction
- Keep records and update customer accounts
- Follow communication procedures and policies
- Engage customers proactively
- Handle ad hoc tasks
What you'll need
- Located in the US
- At least 1 year customer service experience
- English communication at B2 level or above
- Excellent phone, email, and instant messaging skills
- Organizational and time management skills
- Tech savvy with CRM and VoIP familiarity
- MS Office and spreadsheet experience
- Reliable computer, headset, webcam, and internet connection
Skills
Customer serviceInbound and outbound callsPhone, email, and instant messaging supportCRM and VoIP toolsMS Office and spreadsheetsGoogle CalendarTime managementAttention to detail
Benefits
Performance bonusPaid trainingCareer growth100% work-from-homeHoliday & overtime payUpskilling opportunitiesJob securitySupportive team
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