Customer Service Supervisor ‑ Spanish ‑ English ‑ Marrakech

This is an on-site customer service supervisor role in Marrakech, Morocco, leading a team of customer advisors and monitoring performance, quality, and attendance. It requires one year of call-center management experience and fluency in Spanish and English, with benefits including health insurance and a performance bonus.

• Ensure qualitative and quantitative objectives are met
• Ensure compliance with client and Concentrix processes and quality standards
• Provide regular activity reports to the client and top management
• Manage and lead a team of customer advisors
• Analyze individual and collective performance indicators
• Ensure availability of resources and production means
• Monitor turnover and absenteeism and implement action plans
• Provide administrative supervision for the team

• 1 year of experience as a manager in a call center
• Fully proficient in Spanish and English, written and spoken
• Analytical skills to understand and drive objectives
• Customer-satisfaction and solutions orientation
• Organized and rigorous
• Strong interpersonal skills
• Leadership and managerial skills
• Comfortable with Word, Excel, PowerPoint, internet, and telephony

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.