Specialist, Partner Success ‑ Bilingual (Bogota)
ConcentrixVerified company
Bogota, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bogota, Colombia
About the role
A full-time Partner Success Specialist role based in Bogota, Colombia, focused on supporting channel partners, sales forecasts, customer retention, and escalations. It requires bilingual English/Spanish and includes high-volume phone and email contact, CRM work, and sales-team training.
What you'll do
- Manage relationships with channel partners
- Support sales through channel partners
- Improve customer retention and revenue growth
- Provide weekly/monthly/quarterly sales forecasts
- Conduct monthly/quarterly consultative reviews and health checks
- Create talk tracks and identify at-risk customers
- Manage channel escalations and coordinate resolution
- Handle high-volume customer contacts by phone and email
What you'll need
- English required
- Spanish required
- Bogota, Colombia location
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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