Taking applicationsVoice Support·Posted 3d ago
Enterprise Customer Success Manager
SOCi
Canada, USA
Pay
$36–$51.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Canada, USA
Open to people in the United States
EnglishSenior level
About the role
SOCi is hiring a remote Enterprise Customer Success Manager to lead strategic accounts for multi-location brands. The role focuses on churn prevention, revenue growth, executive relationships, and mentoring junior team members, with a CAD 105,000–150,000 base salary plus commission.
What you'll do
- Identify and avoid churn risks across complex customer portfolios
- Drive revenue growth and customer expansion
- Build relationships across sales, onboarding, support, product, finance, and operations
- Serve as a trusted advisor to clients
- Analyze lifecycle metrics for onboarding, adoption, and retention
- Mentor junior team members
- Present to and influence C-level executives
- Orchestrate high-stakes priorities
What you'll need
- 8+ years of enterprise-level customer success experience
- Experience leading sales and advanced customer success outcomes
- Proven ability to influence C-level executives
- Strong analytical, problem-solving, and communication skills
- Ability to work 100% remotely
- Willingness to adapt to changing job duties
- Bachelor's degree or equivalent education and relevant experience
Skills
Enterprise customer successChurn mitigationRevenue growthStrategic partnershipsLifecycle metricsC-level influenceAnalytical problem-solvingSaaS/local marketing
Benefits
Comprehensive benefits packageHealth insuranceDental insuranceCommissionRemote work
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.