Taking applicationsVoice Support·Posted 14h ago
Associate Billing Specialist
CloudbedsVerified company
Honduras, Mexico, Peru
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Honduras, Mexico, Peru
EnglishPortugueseEntry level
About the role
Remote billing support role handling subscription inquiries by email and phone for hotel software customers. Requires fluent English and Portuguese and is open only to candidates in Honduras, Mexico, or Peru.
What you'll do
- Address billing and subscription inquiries
- Manage billing tickets by email and calls
- Resolve delicate billing situations and compensation requests
- Gather details for credit and refund requests
- Analyze billing ticket trends and propose improvements
- Contribute billing support articles and tutorials
- Participate in task-force projects
- Assist with month-end processes
What you'll need
- Previous billing support, subscription management, or customer service experience
- High attention to detail
- Strong written, verbal, and analytical skills
- Confidence declining requests and accountability
- Familiarity with billing or subscription procedures
- Strong time management and organizational skills
- Proficiency in Excel/Google Sheets
- Fluent in English and Portuguese
Skills
Billing supportSubscription managementCustomer serviceAttention to detailProblem-solvingExcel/Google SheetsEnglish and PortugueseGoogle Data Studio (bonus)
Benefits
Remote workPaid time offFully paid parental leaveHome office stipendProfessional development coursesManager training and upskilling
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