Customer Service Advisor ‑ WAH XTRA 2026
ConcentrixVerified company
NCR QC Remote, Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
NCR QC Remote, Philippines
About the role
A work-at-home customer service advisor role at Concentrix handling inbound and outbound calls and online inquiries, resolving routine product and service problems for clients. It is an entry-level position requiring only a high school diploma, with the option to offer additional products and services to customers.
What you'll do
- Handle inbound and outbound calls and internet inquiries from customers
- Meet contractual KPIs for service delivery
- Clarify customer requirements and provide resolution using decision-support tools
- Greet customers courteously and build rapport
- Maintain basic knowledge of client products and services
- Accurately notate and document customer accounts
- Offer additional products and services
- Track and retrieve information in the call tracking database
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Ability to rotate shifts as needed
- Tolerance for repetitive work in a high-production environment
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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