Taking applicationsVoice Support·Posted 9d ago
Client Success Manager
SeatGeek
USA
Pay
$53–$62.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
A client success role managing sports and entertainment accounts for a ticketing platform, focused on strategic relationships, product adoption, and revenue growth. It is listed for the USA, pays $110k–$130k plus bonus, and allows fully remote work with up to 25–30% travel.
What you'll do
- Serve as a strategic partner to sports and entertainment clients
- Build trusted relationships with senior leaders and decision-makers
- Lead business reviews and deliver insights supporting renewals and adoption
- Manage daily client communication and resolve issues
- Analyze product usage, sales, and financial data
- Drive product adoption, commercial improvement, and fan experience
- Travel to client events up to 25-30%
- Quarterback internal projects across departments
What you'll need
- 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships
- Track record of driving client outcomes and revenue results
- Experience presenting to and building relationships with leadership
- Understanding of commercial and financial aspects of companies
- Strong communication and presentation skills
- Confidence working with data and reporting tools
- Problem-solver who navigates ambiguity and adapts quickly
- Willingness to travel regularly (~25%-30%)
Skills
Client successAccount managementSaaSData analysisPresentationsRelationship buildingCommercial strategyLooker/Excel
Benefits
Flexible hoursWFH stipendPaid time offHealth insurancePerformance bonus401(k) matchingPaid family leaveWellness stipend
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