Customer Service Specialist
WegoVerified company
On-site — Nasr City, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Nasr City, Cairo, Egypt
About the role
This is an on-site front office/customer service role in Wego's Cairo office, handling customer inquiries by phone, live chat, and email for travel requests. It accepts fresh graduates with B2 English and requires flexibility for rotational, night, and overnight shifts.
What you'll do
- Handle customer inquiries by phone, live chat, or email
- Respond promptly to customer inquiries
- Educate clients and explain procedures
- Compare prices and determine availability
- Resolve customer complaints
- Identify client needs and provide solutions
- Follow communication scripts
- Meet required targets
What you'll need
- English fluency at B2 level
- Graduate degree required
- Strong communication skills
- Travel industry awareness or experience
- Military service completed or exempt
- Flexible with rotational shifts and days off
- Flexible with night and overnight shifts
- On-site work in Cairo office
Skills
Benefits
About Wego
Wego provides award winning travel search websites and top ranked mobile apps for travellers living in the Asia Pacific and Middle East regions. Wego harnesses powerful yet simple to use technology that automates the process of searching and comparing results from hundreds of airline, hotel and online travel agency websites.
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