Fashion Consultant (French‑speaking) ‑ Onsite ‑ Sport Clothing Industry PM01
ConcentrixVerified company
Barcelona, Spain
Pay
$10.5–$12/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Barcelona, Spain
About the role
Onsite customer service role in Barcelona for a French-speaking fashion/sportswear consultant, handling customer questions and complaints by phone and logging them in call management systems. It offers a fixed 39-hour week with a base salary of about 19.6k euros gross per year plus a bonus of up to 2.44k euros, full paid training and a hybrid work option.
What you'll do
- Solve customer doubts and complaints regarding the client
- Log call details in call management systems
- Provide response and resolution within SLA
- Maintain service and product knowledge
- Escalate potential service issues
- Follow project processes and procedures
- Cover for other agents when absent
- Ensure contractual SLA is maintained
What you'll need
- Bilingual or proficient in French plus advanced English
- Goal and customer service oriented
- Good disposition to work in a customer service environment
- Working knowledge of IT platforms, Windows/MS Office and internet configuration
- Onsite work in Barcelona, Spain
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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