Customer Service Advisor ‑ Cebu IT Park Events 2026
ConcentrixVerified company
Cebu, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cebu, Philippines
About the role
An entry-level customer support role in Cebu IT Park handling inbound and outbound calls or online inquiries to resolve routine product and service problems. It is an on-site Philippines-based position with rotating shifts and no pay or benefits stated in the posting.
What you'll do
- Handle inbound and outbound calls and online customer inquiries
- Clarify customer requirements and provide routine resolutions
- Meet contractual KPIs for service delivery
- Greet customers courteously and professionally
- Document and retrieve information in the call tracking database
- Offer additional products and services
- Escalate inquiries to published materials or senior staff
- Participate in activities to improve customer satisfaction
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong computer navigation skills
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Tolerance for repetitive, high-production work
- Ability to work in a team and independently
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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