Taking applicationsVoice Support·Posted 17d ago
Senior Pre‑ & Post‑Sales Customer Engineer, Enterprise
Pendo
Anywhere in the World
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Worldwide
Open to people in the United States
EnglishSenior level
About the role
Senior pre- and post-sales customer engineer at Pendo, owning strategic enterprise accounts across technical evaluations, implementation, adoption, and expansion. It is a fully remote role supporting a West Coast territory and requires deep web technologies and enterprise customer-facing experience.
What you'll do
- Partner with Account Directors on pre-sales motions
- Deliver tailored demos and lead technical evaluations
- Lead onboarding and complex implementations
- Drive adoption, expansion, and value realization
- Serve as technical escalation point
- Build playbooks and coach peers
- Assess account health and risks
- Drive customer health, retention, and expansion
What you'll need
- 5-8 years in a customer-facing technical role
- Experience in Sales Engineering, Solutions Engineering, TAM, or similar
- Hands-on HTML, CSS, JavaScript, REST APIs
- Architect and troubleshoot front-end implementations
- Manage strategic Enterprise accounts
- Solve ambiguous problems with tradeoffs
- Connect technical execution to business outcomes
- AI-curious and builder mindset
Skills
Sales engineeringSolutions engineeringTechnical account managementHTML, CSS, JavaScriptREST APIsFront-end implementationEnterprise account managementAI tools
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