Customer Service Agents
ConcentrixVerified company
Mexico City Downtown Insurgentes
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mexico City Downtown Insurgentes
About the role
Inbound and outbound customer service role based in Mexico City, handling routine product and service problems for clients. It is a full-time entry-level call center position requiring intermediate-advanced English and offering career development and monthly performance incentives.
What you'll do
- Handle inbound calls
- Handle outbound calls
- Respond to customer contacts through the Internet
- Provide customer service support
- Resolve routine customer problems
- Maintain a professional tone
What you'll need
- Intermediate-Advanced English level
- High School diploma or equivalent
- 6 months call center customer service experience desired
- Strong computer navigation skills and PC knowledge
- Ability to multitask
- Shift rotation capability
- Reliable with strong attention to detail
- Ability to work under constant changes
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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