Taking applicationsVoice Support·Posted 5d ago
Senior Customer Success Manager
Karbon
Canada, USA
Pay
$43.5–$53/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Canada, USA
Open to people in the United States
EnglishSenior level
About the role
A senior customer success role at Karbon owning retention, renewals, and expansion for a portfolio of accounting firms. It requires living in the US or Canada and 7+ years of B2B SaaS customer success experience.
What you'll do
- Own renewal and expansion strategy for a portfolio
- Drive value realization in first 90 days
- Build structured customer success plans
- Conduct executive business reviews
- Identify churn risk and create save plans
- Forecast renewals 90–120 days ahead
- Collaborate with Sales, Product, Support, Marketing
- Use AI tools and usage analytics
What you'll need
- Based in the US or Canada
- 7+ years in B2B SaaS
- Track record owning renewals and expansion
- Strong executive communication
- Proficiency with CRM and CS platforms
- Comfortable in a data-driven environment
- Strong program management
- Willingness to travel periodically
Skills
Customer success managementRenewals and expansionExecutive communicationB2B SaaSData analyticsCRM and CS platformsProgram managementAccounting software domain
Benefits
Paid time offHealth insuranceFlexible hoursGlobal experienceCompany paid dental
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