Taking applicationsVoice Support·Posted 8d ago
Collection Officer
MNT-HalanVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
ArabicEntry level
About the role
Collection Officer role contacting customers about overdue payments, negotiating repayment plans, and handling inbound and outbound calls. The position is listed as on-site in Cairo, Egypt, and no salary or remote option is stated.
What you'll do
- Contact customers about overdue payments and balances
- Inform clients of overdue accounts and total amount due
- Negotiate repayment plans based on financial situation
- Record payment commitments and maintain records
- Handle inbound and outbound calls with accurate documentation
- Resolve customer disputes and complete follow-up actions
- Guide customers through payment options and encourage settlement
- Meet collection targets and call quality KPIs
What you'll need
- 0–2 years of experience; fresh graduates welcome
- Excellent communication and negotiation skills
- Strong customer service orientation
- Ability to work under pressure and meet targets
- Good problem-solving and conflict resolution skills
- Persuasive, self-motivated, and results-driven
- Tactful and able to communicate with diverse backgrounds
- Good computer skills and attention to detail
Skills
CommunicationNegotiationCustomer service orientationProblem-solvingConflict resolutionComputer skillsAttention to detailPersuasion
About MNT-Halan
MNT-Halan is an Egyptian fintech group offering microfinance, consumer finance, BNPL, mortgage, factoring, ROSCA (Game'eya) and e-commerce. It runs large direct-sales, collections and customer-experience teams across Cairo, Giza and the governorates.
Fintech / Financial Services10001+ employeesHQ: Cairo, Egypt
More about MNT-Halan Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.