Taking applicationsVoice Support·Posted 14h ago
Customer Experience Representative, Advanced Services
RobinhoodVerified company
Chicago, IL, United States
Pay
$34–$40/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Chicago, IL, United States
Open to people in the United States
EnglishMid level
About the role
Customer Experience Representative, Advanced Services at Robinhood resolving complex options and margin trading issues for customers. It is an office-based US role requiring active Series 7 and 63 licenses, with in-person onboarding and ongoing office attendance.
What you'll do
- Resolve complex options and margin customer issues
- Improve customer experience metrics such as ASAT and QA
- Analyze customer issues and identify trends
- Escalate findings and propose customer-centric solutions
- Contribute to knowledge bases and training content
- Resolve escalated customer issues with regulatory compliance
- Support Event Contracts after obtaining Series 3 licensure
- Participate in team-driven process improvements
What you'll need
- 3+ years customer experience in financial services
- 1+ year active trader or trade desk experience
- Active Series 7 & 63
- Series 3 & 4 a bonus
- Experience handling and de-escalating customers
- Familiarity with support platforms and CRM tools such as Salesforce
- Collaborate with Product, Compliance, and Engineering
- Enthusiasm for financial markets and fintech
Skills
Options tradingMargin tradingCustomer supportEscalation managementData analyticsSalesforceDerivatives and risk managementCross-functional collaboration
Benefits
Performance bonusHealth insurancePaid time offCareer growth401(k) matchingEquity ownershipMental health benefitsLifestyle wallet
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