CX Associate ‑ German (Voice)
Magic
Algeria, Angola, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic of the, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Réunion, Saint Helena, Ascension and Tristan da Cunha, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Algeria, Angola, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic of the, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Réunion, Saint Helena, Ascension and Tristan da Cunha, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
About the role
A contract CX Associate role handling German-speaking customer inquiries by phone, email and chat for a brand's support team, including order issues and shipment tracking. It is fully remote and open to candidates across Africa, with close mentoring from a CX Lead and a path toward CX leadership.
What you'll do
- Answer customer inquiries by phone, email and chat
- Handle order issues and product inquiries via support platform, Facebook and email
- Track shipments and handle backend shipping inquiries
- Do general research
- Update addresses and client information
What you'll need
- Fluent in German and English
- Availability to work weekends or split shifts
- Highly organized and able to run multiple projects concurrently
- Can handle rapidly changing situations calmly
- Resourceful and quick to learn new skills
Skills
Benefits
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