Customer Service Representative (Spanish‑speaking) ‑ Onsite ‑ WE01

A full-time, onsite customer service role in Barcelona handling email and chat enquiries, after-sales requests and complaints for a global outsourcing company. It stands out for a permanent 39-hour contract with full paid training and a stated gross salary of about 19,624 euros per year.

• Handle consultations, after-sales requests and general enquiries
• Manage customer communications via email and chat
• Resolve customer complaints and follow up
• Build customer relationships through empathy and clear communication
• Keep CRM records, accounts and databases up to date
• Collaborate with Sales, Finance and Administration teams

• Proficient or bilingual Spanish and advanced English
• Previous customer service or helpdesk experience valuable
• Strong written and verbal communication
• Customer-focused and detail-oriented
• Able to multitask and prioritize in a fast-paced environment
• Flexible, proactive team player
• Zendesk experience a plus

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.