Taking applicationsVoice Support·Posted 1mo ago
Customer Success Manager
HiddenLayer
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Customer Success Manager for a cybersecurity company, managing a portfolio of enterprise accounts remotely. Requires 5+ years in customer success or technical account management, with a focus on communication, organization, and proactive account health monitoring.
What you'll do
- Manage ongoing customer communication across portfolio
- Join customer calls, take notes, and track action items
- Own all follow-up after calls
- Handle scheduling coordination
- Keep Jira tickets current and moving
- Maintain accurate account health notes and scores
- Partner with internal teams such as Solution Architects, Technical Support, and Account Directors
- Monitor product adoption and flag low engagement
What you'll need
- 5+ years in Customer Success or Technical Account Management
- B2B SaaS or cybersecurity experience
- Managing enterprise accounts
- Working with technical and executive stakeholders
- Exceptionally organized
- Strong written and verbal communication
- Proactive
Skills
Customer SuccessTechnical Account ManagementEnterprise account managementJiraSalesforceWritten and verbal communicationOrganizationProactive account management
Benefits
Health insurancePaid time offEquipment providedInternet stipendPaid trainingFully remote401kVision and dental
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