Customer Service Advisor – English Speakers ‑ Ismailia

On-site English customer service at Concentrix in Ismailia for a leading retail brand: calls, chat and email about orders, deliveries, returns and accounts. B2+ English, 6+ months of customer service preferred; EGP 15,625 gross a month.

• Handle customer calls, chats and emails
• Resolve product, order, delivery and service questions
• Process returns, exchanges and account requests
• Keep accurate records of interactions
• Meet quality and satisfaction targets

• English B2 or above, spoken and written
• 6+ months of customer service, retail or contact center experience preferred
• High school diploma or equivalent
• Good computer skills
• Able to work rotational shifts on-site in Ismailia

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.