Advisor I, Customer Service – Insurance Project
ConcentrixVerified company
Kuala Lumpur Sentral, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur Sentral, Malaysia
About the role
A call-center customer service advisor role on an insurance project, handling inbound and outbound calls and resolving routine customer problems against set KPIs. It is an entry-level, office-based position in Kuala Lumpur Sentral, Malaysia, with rotating shifts and no remote or Egypt-based option stated.
What you'll do
- Handle inbound and outbound calls and internet inquiries from customers
- Resolve routine customer problems about client products and services
- Meet contractual KPIs for service delivered
- Clarify customer requirements and use decision-support tools
- Document and notate customer accounts accurately
- Offer additional products and services
- Refer inquiries to published materials, secondary sources or senior staff
- Participate in activities to improve customer satisfaction and performance
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively, written and verbally
- Dependable with strong attention to detail
- Tolerance for repetitive, high-production work
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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