Customer Representative (Dutch‑speaking) ‑ Hybrid LP02
ConcentrixVerified company
Valencia, Spain
Pay
$13–$13.5/hr
Job type
Full-time · Hybrid
Hours
EU hours
Location
Valencia, Spain
About the role
This is a Dutch-speaking customer service role for Concentrix’s automotive client, handling phone, email and chat contacts and claims. It is a hybrid, full-time position based in Valencia or Barcelona with a permanent contract, paid training, and a salary of €23,900 plus bonus.
What you'll do
- Handle incoming customer contacts by phone, email and chat
- Log call details in call management systems
- Resolve customer demands within SLA
- Escalate potential service issues
- Guide customers through the claims process
- Monitor and report on customer service performance
- Maintain product and process knowledge
What you'll need
- Proficient or bilingual in Dutch
- Advanced level of English
- Good disposition for customer service work
- Customer care and listening skills
- Ability to own and progress calls to resolution
- IT platform and Windows/MS Office knowledge is a plus
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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