Taking applicationsVoice Support·Posted 14h ago
Merchant Support Specialist (Shopify)
Fresh PrintsVerified company
The Philippines (Remote)
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
The Philippines (Remote
EnglishMid level
About the role
This role provides merchant support for an e-commerce profit optimization and testing platform, handling customer questions via email, Slack, and chat. It involves troubleshooting technical issues, managing 20–30 open conversations, and providing weekend support when needed.
What you'll do
- Respond promptly to customer inquiries
- Troubleshoot technical issues and identify root causes
- Manage 20–30 open customer conversations
- Own follow-ups and resolve tickets timely
- Collaborate with internal teams on escalated issues
- Spot support trends and share insights
- Contribute to documentation and training
- Provide weekend support
What you'll need
- Proven customer/merchant support experience
- Excellent communication skills
- Strong problem-solving skills
- Comfortable juggling priorities
- Ability to multitask and stay organized
- E-commerce, SaaS, or analytics experience is a plus
- Familiarity with Tableau, Looker, SQL, or BI platforms is a bonus
- Comfortable with weekend support
Skills
Customer supportTechnical troubleshootingProduct expertiseCommunicationProblem-solvingMultitaskingTime managementE-commerce/SaaS/analytics
Benefits
Competitive salaryEquity packagePaid time offFlexible vacation
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