Taking applicationsVoice Support·Posted 14h ago
Customer Support / B2B Technical Support ‑ Nantes
DoctolibVerified company
Nantes, France
Pay
$15/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Nantes, France
FrenchEntry level
About the role
A product/customer support advisor role at Doctolib in Nantes, answering calls and emails from healthcare professionals and diagnosing technical issues on the software (calendar, patient record, teleconsultation, e-prescription). It is a hybrid on-site job in France with full product training through the Doctolib Academy and a permanent contract.
What you'll do
- Answer calls and emails from healthcare professionals
- Support users on software solutions and answer technical questions
- Diagnose problems on calendar, patient record, teleconsultation and e-prescription
- Identify the source of difficulties and propose solutions
- Guide users step by step with clarity
- Track requests through to resolution
- Coordinate situations involving specialised teams
- Contribute to improvement of answers, tools and procedures
What you'll need
- Initial experience in customer relations, user assistance, support or high-volume environment
- Comfortable with IT tools and a fast learner
- Good analytical skills and rigor
- Ability to explain solutions simply to non-technical users
- Excellent interpersonal skills and listening ability
- Calm, structured and empathetic under pressure
- Willingness to build product expertise
Skills
Customer relationsProblem diagnosisAnalytical skillsClear written and spoken communicationComfort with IT toolsEmpathy and active listeningRigor and organization
Benefits
Paid trainingHealth insuranceCareer growthHybrid working policySwile meal cardPublic transport contributionRelocation assistanceEquipment provided
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