Taking applicationsVoice Support·Posted 1mo ago
Customer Success Manager
Hummingbird
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Customer Success Manager at Hummingbird, a remote-first fintech compliance company, responsible for managing enterprise client relationships and strategic account plans. The role focuses on retention, growth, and advising customers on AI-driven compliance best practices.
What you'll do
- Develop strong client relationships with customers
- Build and execute strategic account plans
- Act as trusted advisor on AI and compliance best practices
- Coach customers and help identify measurable ROI
- Collaborate cross-functionally across teams
- Solve customer problems with creativity and empathy
What you'll need
- Experience as a Customer Success Manager
- SaaS enterprise account management
- Financial institution or fintech experience a plus
- Resourceful, proactive, and creative
- Analytical mindset using data
- Skilled at discovery with all stakeholder levels
- Curious and committed to learning
- Team-oriented and respectful
Skills
Customer relationship managementStrategic account planningClient retention and growthData analysisDiscovery and stakeholder engagementCross-functional collaborationSaaS customer successFintech/compliance domain
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