Customer Service Advisor ‑ MOA 2026

A call-center customer service advisor role in Pasay City, Philippines, handling inbound and outbound calls or internet contacts to resolve non-routine customer problems and meet client KPIs. It is an entry-level position that also involves offering additional products, documenting calls, and rotating shifts as needed.

• Handle inbound and outbound calls and internet contacts with customers
• Resolve non-standard customer issues using decision-support tools
• Meet contractual KPIs
• Greet customers courteously and build rapport
• Maintain knowledge of client products and services
• Document and notate accounts accurately
• Offer additional products and services
• Track and retrieve information in call tracking database

• High school diploma
• Six plus months of customer service experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Able to rotate shifts as needed
• Tolerance for repetitive, high-production work
• Able to work in a team and independently

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.