Taking applicationsVoice Support·Posted 6h ago
Customer Success Manager
Tenable
Australia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Australia
EnglishSenior level
About the role
A remote Customer Success Manager role for Tenable focused on managing high-value strategic accounts in Australia, including onboarding, adoption, renewals, and expansion. The candidate must be based in the Greater Brisbane Area and visit local customer sites regularly.
What you'll do
- Lead onboarding for high-value or complex accounts
- Build strategic relationships with senior stakeholders
- Own renewal and expansion strategies
- Monitor customer health metrics and mitigate risks
- Design tailored product adoption strategies
- Advocate for customers internally
- Collaborate with cross-functional teams
- Mentor Associate and Customer Success Managers
What you'll need
- Based in Greater Brisbane Area, Queensland, Australia
- Able to visit customer sites regularly
- Bachelor’s degree or equivalent experience
- 8+ years in customer-facing roles
- 5+ years in account management, sales, or similar
- Experience managing high-value SaaS or subscription accounts
- Strong communication and problem-solving skills
- Willingness to travel at least 50% of the time
Skills
Customer successAccount managementSaaS account managementRelationship managementRenewal and expansion strategyCustomer health metricsSalesforce.comGoogle Workspace
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